Faster ticket resolution
Increased first-time response times
Improved customer satisfaction scores (CSAT)
Quicker first-time call resolution
Decreased abandoned call rates
Decreased IT expenses and overhead
Faster ticket resolution
Increased first-time response times
Improved customer satisfaction scores (CSAT)
Quicker first-time call resolution
Decreased abandoned call rates
Decreased IT expenses and overhead
We offer flexible SLAs that can scale up or down depending on our client's requirements for time zone coverage, pricing, channels, helpdesk team size and technology skills.
We hold ourselves accountable by providing our clients with data insights such as ticket volume, response times, customer sat scores, and more. Not only do our clients know what is being done, but they also see what we're learning from it and our recommendations for their business.
Affirma can operate utilizing US-based, near-shore, or global resourcing depending on our client's preference and needs. Our global coverage through multiple worldwide locations allows our teams to be available to you at any time of day.
We take the headache out of hiring and managing full-time employees off your plate while saving you time and money. Our IT helpdesk outsourcing solutions focus on delivering quality customer experiences with the ability to scale on demand.
Tier , Tier 2, & Executive Escalation Support
Helpdesk KPis and Metrics.
Multi-Channel Helpdesk Support
Flexible SLAs and 24/7 Global Support